Shipping policy

Thank you for shopping with LUMAE.
We aim to process and ship your order as quickly as possible.

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking information.

Estimated delivery times vary depending on your location.

Please note that delivery times are estimates and may vary due to courier delays or peak periods.

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

If your order is delayed, lost, or arrives damaged, please contact us at:
📧 lumae.storenz@gmail.com

We will work with you to resolve the issue as quickly as possible.

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